6. Payment Policy
Last updated: 19 July 2026
At Avanara Melbourne, we aim to provide a simple, secure and reliable checkout experience.
This Payment Policy explains the payment methods, authorisation requirements and transaction conditions that apply to purchases made through avanaramelbourne.com.
Accepted Payment Methods
We accept the payment methods displayed during checkout.
Depending on availability, these may include:
- Credit cards
- Debit cards
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other secure payment methods displayed at checkout
The payment methods available to you may depend on your device, location, selected currency and the services supported by our payment providers.
Secure Checkout
Payments are processed through trusted third-party payment providers using secure payment technology.
Avanara Melbourne does not directly store your complete credit or debit card details.
Your payment information is handled by the relevant payment provider in accordance with its own security standards, privacy policy and terms of service.
Although we take reasonable steps to provide a secure checkout experience, no electronic payment or online transmission system can be guaranteed to be completely free from risk.
Payment Authorisation
By placing an order, you confirm that:
- You are authorised to use the selected payment method
- The payment and billing information provided is accurate
- Sufficient funds or credit are available
- You authorise the payment provider to process the transaction
- The purchase is not fraudulent or unauthorised
If your payment is declined, incomplete or cannot be verified, your order may not be accepted or processed.
Payment Verification
To protect our customers and prevent fraud, we or our payment providers may perform reasonable verification checks.
In some circumstances, we may contact you to confirm:
- Your identity
- Your billing details
- Your shipping address
- Your authorisation to use the payment method
- Information relating to the transaction
An order may be delayed or cancelled if the required information cannot be verified.
Currency
Prices are displayed in the currency shown on our website and during checkout.
Customers should review the displayed currency and final order total before completing payment.
Where your bank account or payment card uses a different currency, your bank or payment provider may convert the transaction using its own exchange rate.
Any currency conversion charges, foreign transaction fees, bank fees or card-provider charges are the responsibility of the customer.
Avanara Melbourne does not control the exchange rates or fees applied by banks and third-party payment providers.
Charges and Order Confirmation
The total amount payable, including any applicable taxes, shipping charges or discounts, will be displayed before you complete your purchase.
After payment has been submitted, you should receive an order confirmation at the email address provided during checkout.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.
Pricing or Payment Errors
We make reasonable efforts to ensure that prices, discounts and payment information are displayed accurately.
If an obvious pricing, discount or payment error affects your order, we may contact you before processing or dispatching it.
Where appropriate, we may:
- Ask you to confirm the order at the correct price
- Cancel the affected product or order
- Refund any amount already charged for the cancelled product or order
Any refund will normally be returned to the original payment method.
Failed or Declined Payments
A payment may be declined for reasons including:
- Incorrect card or billing information
- Insufficient funds
- An expired card
- Bank security restrictions
- A blocked international transaction
- Fraud-prevention checks
- A technical issue with the payment provider
If your payment is declined, please review the information entered and contact your bank or payment provider where necessary.
Avanara Melbourne may not receive detailed information about why a payment was declined.
Duplicate or Pending Charges
In some cases, a payment may temporarily appear as pending or duplicated on your bank statement.
A pending authorisation is not always a completed charge and may be automatically removed by your bank or payment provider.
If you believe you have been charged more than once, please contact us with your order details and evidence of the transactions.
Refunds
Approved refunds will normally be returned to the original payment method used for the purchase.
After we issue a refund, your bank, card provider or payment service may require additional processing time before the funds appear in your account.
Please review our Returns and Refund Policy for further information about refund eligibility and processing.
Payment Disputes and Chargebacks
If you do not recognise a payment or believe there is an issue with your order, please contact us first so we can review the matter.
When contacting us, please include:
- Your full name
- Your order number
- The email address used for your order
- A clear description of the issue
- Relevant payment or transaction information
Submitting a chargeback does not automatically cancel an order or return a delivered product.
We reserve the right to provide relevant order, delivery and communication records to payment providers where a payment dispute is opened.
Nothing in this section limits any rights you may have under applicable law.
Payment Issues
If you experience a payment issue, please:
- Check that your payment details are correct
- Confirm that your card has not expired
- Check that sufficient funds are available
- Contact your bank or payment provider
- Try another available payment method
You may also contact Avanara Melbourne at:
Contact Us
For questions relating to payments, charges or refunds, please contact:
Avanara Melbourne
Website: avanaramelbourne.com
Email: info@avanaramelbourne.com