2. Returns and Refund Policy
Last updated: 19 July 2026
At Avanara Melbourne, we want you to feel comfortable and confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds, exchanges and our 30-Day Money Back Guarantee work for purchases made through avanaramelbourne.com.
30-Day Money Back Guarantee
We offer a 30-Day Money Back Guarantee on eligible purchases.
If you are not satisfied with your order or believe something is not quite right, please contact us within 30 days of receiving your order.
The 30-day period applies to voluntary returns offered under this policy. It does not limit any rights you may have under the Australian Consumer Law, including rights relating to faulty, damaged, unsafe or incorrectly described products.
To request a return, please email:
Please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Clear photographs if the product is damaged, faulty or incorrect
- Any additional information that may help us understand your request
Our customer support team will review your request and provide you with the appropriate next steps.
Return Approval
Please do not return an item before contacting us.
All returns must first be reviewed and approved by Avanara Melbourne by email. Parcels returned without prior approval may not be accepted or processed.
Once your return has been approved, we will provide you with:
- The correct return address
- Return instructions
- Any documentation that may need to be included
- Details regarding tracking and the next steps
Some approved returns may need to be sent directly to one of our suppliers or return facilities, which may be located outside Australia, including in China.
Avanara Melbourne will remain your primary point of contact throughout the return process.
Change-of-Mind Returns
For change-of-mind returns, sizing concerns, incorrect size selections or products that are no longer wanted, the customer is responsible for arranging and paying the return shipping costs.
Where the approved return address is located overseas, the customer is responsible for the cost of returning the product to that address.
International return shipping costs can vary depending on the courier, parcel size, weight and destination. We recommend reviewing the expected return shipping cost before sending your parcel.
Return shipping costs for change-of-mind returns are non-refundable unless otherwise required by law.
Return Tracking
All approved returns must be sent using a tracked shipping service.
After dispatching your return, please email us the valid tracking number and the name of the shipping carrier.
A return cannot be confirmed until the parcel has been received at the approved return location.
Avanara Melbourne cannot accept responsibility for returned parcels that are lost, damaged or cannot be confirmed as delivered. We strongly recommend keeping your postage receipt and tracking information until your return has been completed.
Condition of Change-of-Mind Returns
To be eligible for a change-of-mind return, the product must generally be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with its original tags attached
- Returned with its original packaging where reasonably possible
- Free from stains, makeup, perfume, odours, damage or alterations
Customers may carefully try on clothing to check the fit. However, products showing signs of extended wear, washing or use may not be accepted as a change-of-mind return.
These conditions do not remove or limit your rights where a product is faulty or otherwise fails to meet a consumer guarantee under Australian law.
Products That May Not Be Eligible for Change-of-Mind Returns
The following products may not be eligible for voluntary change-of-mind returns:
- Gift cards
- Products clearly marked as final sale
- Personal or hygiene-related products where a return cannot be accepted for health and safety reasons
- Products that have been worn, washed, used, damaged or altered
- Products with removed tags
- Products returned without prior approval
- Products returned after the applicable return period
These exclusions only apply to voluntary change-of-mind returns. They do not limit any rights or remedies available under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
Please inspect your order after delivery.
If your product arrives faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
- Your full name
- Your order number
- A clear description of the issue
- Photographs or videos showing the product and the issue
- Photographs of the parcel and packaging where relevant
- A photograph of the shipping label where relevant
We will review the information and work with you to provide an appropriate solution.
Depending on the nature of the issue and your rights under the Australian Consumer Law, this may include a repair, replacement, refund or another suitable remedy.
Where a product is confirmed to be faulty or not compliant with an applicable consumer guarantee, Avanara Melbourne will reimburse reasonable return shipping costs where required by law. Please retain your postage receipt.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Where a product has a major problem, you may be entitled to choose between a refund and a replacement. Where a product has a minor problem, we may be entitled to provide an appropriate remedy within a reasonable period.
Consumer rights relating to faulty products are not limited to the 30-day voluntary return period and may continue to apply beyond that period, depending on the circumstances.
Refund Processing
Once your return has been received and inspected, we will notify you by email.
If your refund is approved, it will be issued to the original payment method used to place the order unless another method is agreed upon.
After a refund has been issued, additional processing time may be required by your bank, card provider or payment service before the funds appear in your account.
Avanara Melbourne does not control the processing times of banks or third-party payment providers.
Exchanges
Exchanges may be available depending on the product, requested size and current stock availability.
To request an exchange, please contact:
Please do not return your product before receiving approval and return instructions.
Where an exchange is not available, we may offer another suitable solution depending on the circumstances and your applicable consumer rights.
Order Cancellations
To request an order cancellation, please contact us as soon as possible at:
Please include your full name, order number and the email address used to place the order.
If your order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has entered processing, been prepared for dispatch or been shipped, cancellation may no longer be possible. In that situation, you may need to wait until the product is delivered and then request a return in accordance with this policy.
Contact Us
For questions regarding returns, refunds, exchanges, cancellations or your order, please contact:
Avanara Melbourne
Website: avanaramelbourne.com
Email: info@avanaramelbourne.com