3. Privacy Policy
Last updated: 19 July 2026
This Privacy Policy explains how Avanara Melbourne collects, uses, stores and shares your personal information when you visit, interact with or make a purchase through avanaramelbourne.com.
By using our website or providing your personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with Avanara Melbourne.
When you visit our website, create an account, contact us or place an order, we may collect information including:
- Your full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Product preferences and sizing information
- Payment confirmation and transaction information
- Communications between you and our customer support team
- Return, refund and exchange information
- Device and browser information
- IP address
- Website activity, including pages viewed, products viewed and products added to your cart
- Cookie identifiers and similar technical information
- Marketing and communication preferences
We collect information that is reasonably necessary to operate our online store, process purchases, provide customer support, improve our services and protect our business and customers.
How We Collect Your Information
We may collect personal information directly from you when you:
- Place an order
- Subscribe to our marketing emails
- Contact customer support
- Request a return, refund or exchange
- Participate in a promotion or survey
- Create or use a customer account
- Browse or interact with our website
We may also receive information automatically through cookies, analytics tools and similar technologies.
In some circumstances, we may receive information from third parties that help us provide our services, including Shopify, payment providers, shipping carriers, advertising platforms and fulfilment partners.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your order
- Confirm your payment
- Send order confirmations and delivery updates
- Arrange shipping and delivery
- Provide tracking information
- Respond to customer service enquiries
- Manage returns, refunds, exchanges and cancellations
- Prevent fraud, misuse and security threats
- Maintain and improve our website
- Personalise your shopping experience
- Understand how customers use our website
- Measure the performance of our advertising and marketing
- Send marketing communications where you have consented or where otherwise permitted
- Maintain business, accounting and taxation records
- Enforce our store policies and terms
- Comply with applicable legal and regulatory obligations
We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.
Shopify
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that allows us to offer and sell our products and services. Information you provide through our website may be processed or stored using Shopify’s systems, databases, applications and service providers.
Shopify may process personal information in accordance with its own privacy practices and terms.
Payments
Payments are processed through secure third-party payment providers available during checkout.
Depending on the payment method you select, your payment may be processed by:
- Credit or debit card providers
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Other payment services displayed during checkout
Avanara Melbourne does not directly store your complete credit or debit card number.
Payment providers may collect and process your payment details in accordance with their own privacy policies, terms and security procedures.
Sharing Your Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These third parties may include:
- Shopify
- Payment processors
- Banks and payment networks
- Shipping carriers and delivery partners
- Product suppliers
- Warehouses and fulfilment providers
- Customer support platforms
- Email and communication services
- Website hosting and technical providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Accountants, advisers and professional service providers
- Government authorities or regulators where required by law
We only share information that is reasonably necessary for the relevant service or business purpose.
We do not sell your personal information in exchange for money.
Direct Supplier Fulfilment
Some products may be shipped directly from one of our suppliers or fulfilment partners.
To process and deliver your order, we may provide the relevant supplier or fulfilment partner with information such as:
- Your name
- Shipping address
- Telephone number where required for delivery
- Email address where required for delivery updates
- The products contained in your order
- Order and shipping instructions
Some suppliers and fulfilment partners may be located outside Australia, including in China.
We only provide information that is reasonably required to prepare, ship and deliver your order.
Overseas Processing and Disclosure
Some of our service providers, suppliers, technology platforms, payment providers and fulfilment partners may operate or store information outside Australia.
As a result, your personal information may be processed, stored or accessed in countries including China and other locations where our service providers operate.
Privacy protections in another country may differ from those that apply in Australia.
Where applicable, we take reasonable steps to work with reputable service providers and protect personal information disclosed overseas.
Marketing Communications
Where you have subscribed, consented or where otherwise permitted by law, we may send you information about:
- New arrivals
- Product launches
- Sales and promotions
- Special offers
- Restocked products
- Avanara Melbourne news and updates
You can unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.
You may also request to stop receiving marketing communications by contacting:
Unsubscribing from marketing messages will not prevent us from sending important transactional communications relating to an existing order, payment, return or customer service request.
Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- Keep the website operating correctly
- Remember your preferences
- Maintain your shopping cart
- Support account and checkout functionality
- Understand how visitors use our website
- Measure website performance
- Detect security issues
- Personalise content and advertising
- Measure the effectiveness of marketing campaigns
Some cookies are necessary for the website to function properly.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Where a cookie preference or consent tool is available on our website, you can use it to manage applicable cookie settings.
Analytics and Advertising
We may use analytics and advertising tools to understand website activity and improve our marketing.
These tools may collect technical information about your device, browser, interactions and website activity through cookies, pixels or similar technologies.
Depending on the services enabled on our website, these providers may include Shopify analytics, Google or Meta.
These third parties may process information in accordance with their own privacy policies.
Data Security
We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
- Using trusted ecommerce and payment platforms
- Restricting access to personal information
- Using secure connections and encryption where available
- Monitoring for suspicious or fraudulent activity
- Working with reputable service providers
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Please contact us immediately if you believe your account or personal information may have been compromised.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and manage orders
- Provide customer service
- Complete returns and refunds
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Enforce our agreements and policies
- Meet legal, tax and regulatory requirements
When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable record-keeping obligations.
Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To submit an access or correction request, contact:
Please provide enough information for us to confirm your identity and understand your request.
We may need to verify your identity before providing access to or changing personal information.
In certain circumstances, we may be unable to provide access to some information. Where required, we will explain the reason for the refusal.
Deletion Requests
You may ask us to delete personal information we hold about you.
We will review your request and delete information where reasonably possible. However, we may need to retain certain information to:
- Complete an active order
- Maintain transaction and taxation records
- Resolve a dispute
- Prevent fraud
- Enforce our legal rights
- Comply with applicable laws
Privacy Complaints
If you believe your personal information has not been handled appropriately, please contact us at:
Please include:
- Your full name
- Your contact details
- A clear description of your concern
- Any relevant order or communication details
- The outcome you are seeking
We will review your complaint and aim to respond within a reasonable period.
If we are unable to resolve your complaint and the Australian Privacy Act applies to our handling of your information, you may have the right to contact the Office of the Australian Information Commissioner.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We do not control and are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s Privacy
Our website and products are not directed specifically at children.
We do not knowingly collect personal information directly from children without appropriate authorisation. If you believe a child has provided personal information to us without suitable permission, please contact us so we can review and address the situation.
Business Transfers
If Avanara Melbourne is involved in a business sale, merger, restructuring or transfer of assets, personal information may be disclosed to relevant advisers or transferred as part of that transaction.
Where applicable, reasonable steps will be taken to protect personal information during the process.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
- Our business practices
- Our services and technology
- Our suppliers and service providers
- Applicable legal or regulatory requirements
The updated policy will be published on this page with a revised “Last updated” date.
We encourage you to review this Privacy Policy periodically.
Contact Us
For questions, requests or complaints regarding privacy, please contact:
Avanara Melbourne
Website: avanaramelbourne.com
Email: info@avanaramelbourne.com