1. Shipping Policy
Last updated: 19 July 2026
At Avanara Melbourne, we want every order to be handled carefully, transparently and as efficiently as possible.
This Shipping Policy explains how we process and deliver orders placed through avanaramelbourne.com.
Order Processing Time
After your order has been placed, please allow 1 to 3 business days for processing.
During this period, we review your order, verify the product and delivery details, confirm your shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Estimated Delivery Time
Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please note that delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to:
- Shipping carrier delays
- Customs inspections
- High-volume sale or launch periods
- Public holidays
- Incorrect or incomplete address details
- Severe weather conditions
- Other circumstances outside our reasonable control
We appreciate your patience if your parcel experiences an unexpected delay.
Direct Supplier Shipping
In some cases, products purchased from Avanara Melbourne may be shipped directly from one of our trusted suppliers.
Rather than sending the item to our facility first and then forwarding it to you, the supplier may dispatch the parcel directly to your delivery address. This helps reduce unnecessary handling and allows your order to begin its journey as efficiently as possible.
As a result, certain parcels may be dispatched from overseas locations, including China.
If your order contains multiple products, they may be delivered separately and arrive in more than one parcel.
Shipping Carriers
We offer free shipping throughout Australia, unless otherwise stated during checkout.
Depending on the product, supplier location and delivery address, your order may be delivered by:
- Australia Post
- A local courier or delivery service
- An international shipping partner
Where tracking is available, your tracking information will be sent to the email address used when placing your order after the parcel has been dispatched.
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
Shipping Costs
Standard shipping is free for orders delivered within Australia, unless a different shipping fee is clearly displayed at checkout before payment.
Any available express or alternative delivery options and their associated costs will be displayed during checkout.
Incorrect Shipping Information
Please carefully review your full name, delivery address, postcode and contact details before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed, dispatched or transferred to the shipping carrier, we may no longer be able to change or correct the delivery address.
Avanara Melbourne is not responsible for delivery issues caused by incorrect or incomplete shipping information provided during checkout.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
To help us investigate your delivery, please include:
- Your full name
- Your order number
- The email address used to place the order
- Your delivery address
- Any available tracking information
We will review the status of your order and assist you with the appropriate next steps.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you cannot locate it, please first:
- Check with other members of your household
- Check around your property and any safe delivery locations
- Ask your neighbours whether they accepted the parcel
- Contact your local post office or delivery carrier
If you are still unable to locate your parcel, contact us at:
Please include your order number and tracking details. We will review the situation and assist where reasonably possible.
Customs and Import Charges
Orders delivered within Australia are generally not expected to involve additional customs charges for the customer.
However, where an order is shipped internationally or to a location outside Australia, customs duties, import taxes or local handling fees may apply. Unless stated otherwise, these charges are the responsibility of the customer.
Questions
For any questions regarding shipping, delivery or tracking, please contact our customer support team at: