4. Terms of Service
Last updated: 19 July 2026
Welcome to Avanara Melbourne.
These Terms of Service govern your access to and use of avanaramelbourne.com, including any order placed through our website.
Throughout these Terms of Service, “Avanara Melbourne”, “we”, “us” and “our” refer to Avanara Melbourne. “You” and “your” refer to any visitor, customer or person using our website.
By accessing our website, creating an account or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Returns and Refund Policy.
Please do not use our website or place an order if you do not agree to these terms.
Eligibility to Use Our Website
By using our website, you confirm that:
- You are at least the age of majority in your state, territory or country of residence; or
- You have permission from a parent or legal guardian to use the website and make a purchase
- You have the legal capacity to enter into an agreement
- The information you provide is accurate and complete
You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.
Online Store Services
Avanara Melbourne operates an online women’s fashion store.
We may update, change, suspend or discontinue parts of the website where reasonably necessary, including for maintenance, security, product updates or business changes.
We do not guarantee that every product, service or website feature will remain available at all times.
Product Information
We make reasonable efforts to ensure that product names, descriptions, sizing information, materials, photographs and other details are accurate.
However:
- Colours may appear differently depending on your device, screen settings and lighting
- Product placement, patterns or minor details may vary between individual items
- Measurements may vary slightly because of manufacturing or measuring methods
- Product packaging may change
- Images may include styling accessories that are not included unless clearly stated
Please carefully review the product description and size information before placing your order.
If you have a sizing or product question, contact us before purchasing at:
Nothing in this section limits your rights under the Australian Consumer Law if a product is faulty, materially different from its description or otherwise fails to meet an applicable consumer guarantee.
Product Availability
All products are subject to availability.
Placing a product in your shopping cart does not reserve it. A product may become unavailable before your order is completed or accepted.
If an ordered product becomes unavailable after payment, we may:
- Contact you to offer a suitable alternative
- Remove the unavailable product and refund the relevant amount
- Cancel the affected order and issue a refund
We will not substitute a product without your agreement.
Prices and Taxes
Product prices are displayed on the website in the currency shown during your shopping and checkout experience.
Prices may change from time to time. A price change will not affect an order that we have already accepted, except where there is an obvious error or where otherwise permitted by law.
Any applicable shipping charges, taxes or additional fees will be shown during checkout where relevant.
Pricing and Listing Errors
We make reasonable efforts to keep our prices and product information accurate. However, occasional errors may occur.
If a product is listed with an obviously incorrect price, description, discount or availability status, we may contact you before accepting or dispatching the order.
Depending on the circumstances, we may:
- Give you the opportunity to purchase the product using the correct information
- Cancel the affected product or order
- Refund any payment already made for the cancelled product or order
We will not rely on this section to avoid an order merely because a price later becomes less commercially favourable to us.
Placing an Order
When placing an order, you agree to provide current, complete and accurate information, including:
- Your full name
- Email address
- Telephone number where requested
- Billing information
- Shipping address
- Payment information
You are responsible for reviewing your order details before submitting payment.
After placing an order, you will normally receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
An order is accepted when we confirm dispatch or otherwise expressly confirm acceptance.
Payment Authorisation
By submitting an order, you confirm that:
- You are authorised to use the selected payment method
- The payment information provided is accurate
- Sufficient funds or credit are available
- You authorise the applicable payment provider to process the transaction
Payments are processed through the secure payment methods displayed during checkout.
These may include credit or debit cards, Shop Pay, Apple Pay, Google Pay or other available payment services.
We do not directly store complete credit or debit card details.
Payment Verification
We may perform reasonable payment, identity or fraud-prevention checks before accepting or dispatching an order.
We may contact you for additional information where reasonably necessary to confirm:
- Your identity
- Your billing information
- Your delivery address
- Your authorisation to use the selected payment method
Failure to provide reasonably requested verification may result in the order being delayed or cancelled.
Refusal or Cancellation of Orders
We may refuse, limit or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment is declined or cannot be verified
- Customer or address information is incomplete or incorrect
- We reasonably suspect fraud, misuse or unauthorised payment activity
- An obvious pricing or listing error has occurred
- The order appears to be placed for unauthorised resale
- The order violates these Terms of Service
- We cannot lawfully fulfil the order
We will not refuse or cancel an order for an unlawful or discriminatory reason.
If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method, unless another refund method is agreed upon.
Order Cancellations Requested by Customers
Please contact us as soon as possible if you need to cancel or change your order:
We will do our best to assist. However, once an order has entered processing, been prepared for dispatch or been shipped, cancellation or modification may no longer be possible.
Where cancellation is no longer possible, you may request a return after delivery in accordance with our Returns and Refund Policy.
Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Processing and delivery timeframes are estimates only. Delivery may be affected by carrier delays, customs processing, public holidays, sale periods, severe weather, incorrect address information or other circumstances outside our reasonable control.
Some products may be shipped directly by our suppliers or fulfilment partners, including providers located outside Australia.
An order containing multiple products may arrive in separate parcels.
Please review our Shipping Policy for complete information about processing, delivery, tracking and direct supplier fulfilment.
Incorrect Delivery Information
You are responsible for checking that your shipping information is complete and accurate before placing an order.
If you notice an error, contact us immediately at:
We will try to correct the information where possible. However, once an order has been processed or dispatched, we may be unable to change its destination.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
Returns, Refunds and Exchanges
Returns, refunds and exchanges are managed in accordance with our Returns and Refund Policy.
Our voluntary 30-Day Money Back Guarantee is provided in addition to any rights and remedies available under the Australian Consumer Law.
The conditions that apply to voluntary change-of-mind returns do not remove or restrict your rights where a product is faulty, damaged, unsafe, materially different from its description or otherwise fails to meet an applicable consumer guarantee.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded, restricted or modified.
Promotions and Discount Codes
Promotions, sale offers and discount codes may be subject to separate conditions displayed with the relevant offer.
Unless otherwise stated:
- Discount codes must be entered during checkout
- Discounts cannot be applied after an order has been completed
- Only one discount code may be used per order
- Discount codes cannot be exchanged for cash
- Discount codes may have an expiry date
- Certain products or collections may be excluded
- Promotions may be limited to selected customers, products or regions
We may refuse or cancel the unauthorised, fraudulent or abusive use of a discount code.
Where a promotional error occurs, we will handle affected orders fairly and in accordance with applicable law.
Gift Cards
Where gift cards are available, any additional conditions, expiry information and usage restrictions will be disclosed when the gift card is purchased or issued.
Gift cards cannot generally be exchanged for cash except where required by law.
You are responsible for keeping gift card information secure. Please contact us promptly if you believe a gift card has been used without permission.
Customer Accounts
You may be able to create a customer account through our website.
You are responsible for:
- Keeping your login details confidential
- Using a secure password
- Restricting access to your account and device
- Ensuring your account information remains accurate
- Notifying us of suspected unauthorised access
Please contact us immediately if you believe your account has been compromised.
We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in violation of these Terms of Service.
Website Accuracy
We make reasonable efforts to keep the website accurate and up to date.
However, the website may occasionally contain typographical errors, outdated information or technical inaccuracies relating to:
- Product descriptions
- Prices
- Promotions
- Availability
- Shipping times
- Website content
We may correct genuine errors and update information where reasonably necessary.
Nothing in this section allows us to avoid our obligations under applicable consumer law.
Intellectual Property
Unless otherwise stated, all content made available through the Avanara Melbourne website is owned by, licensed to or used with permission by Avanara Melbourne.
This may include:
- Brand names
- Logos
- Website design
- Text
- Product descriptions
- Graphics
- Photographs
- Videos
- Icons
- Layouts
- Marketing materials
You may view and use the website for personal, non-commercial shopping purposes.
Without prior written permission, you must not:
- Copy or reproduce our website content
- Republish or distribute our content
- Use our branding to suggest an association or endorsement
- Sell, license or commercially exploit our content
- Modify or create derivative works from our content
- Remove copyright, trademark or ownership notices
This section does not claim ownership of material belonging to third parties.
Reviews, Messages and Other Submissions
Where you submit a product review, photograph, message, feedback or other content, you confirm that:
- The content is truthful and based on your genuine experience
- You have the right to submit it
- It does not infringe another person’s rights
- It is not unlawful, threatening, abusive, defamatory or misleading
- It does not contain malicious software or unauthorised advertising
You retain ownership of your original content.
By submitting content for publication, you give Avanara Melbourne a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content for operating, improving and promoting our business.
Where reasonably possible, you may contact us to request removal of content you submitted.
We may remove content that violates these terms or applicable law.
Prohibited Uses
You must not use our website or services:
- For an unlawful or fraudulent purpose
- To violate any applicable law or regulation
- To infringe intellectual property, privacy or other legal rights
- To provide false, misleading or fraudulent information
- To impersonate another person
- To interfere with website security or functionality
- To introduce viruses, malware or other harmful code
- To gain unauthorised access to accounts or systems
- To collect another person’s personal information without permission
- To send spam or unauthorised advertising
- To scrape, copy or extract website content using automated systems without permission
- To place fraudulent or abusive orders
- To interfere with another customer’s use of the website
We may restrict or terminate access where we reasonably believe these rules have been violated.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, social media platforms and other services.
We do not control third-party services and are not responsible for their independent content, availability, security or privacy practices.
Your use of a third-party service may be subject to that provider’s own terms and privacy policy.
The inclusion of a third-party link does not necessarily mean that Avanara Melbourne endorses the provider or its content.
Website Availability
We aim to keep our website secure and available, but we cannot guarantee uninterrupted or error-free access.
Access may occasionally be interrupted because of:
- Scheduled maintenance
- Technical problems
- Security updates
- Hosting or service-provider outages
- Events outside our reasonable control
We may temporarily restrict access where reasonably necessary to protect the website, our customers or our systems.
Disclaimer
Information provided through our website is intended to support general shopping decisions.
Except for guarantees, warranties and rights that cannot lawfully be excluded, we do not guarantee that:
- The website will always be available
- All website content will be completely free from minor errors
- Every product will remain available
- Products will appear exactly the same on every screen or device
Nothing in this disclaimer limits any representation, guarantee or obligation imposed by law.
Limitation of Liability
To the maximum extent permitted by law, Avanara Melbourne is not liable for indirect, incidental, special or consequential loss arising solely from your use of, or inability to access, our website.
This limitation does not apply to:
- Liability that cannot lawfully be excluded
- Rights or remedies under the Australian Consumer Law
- Loss caused by our fraud, wilful misconduct or unlawful conduct
- Any other liability that applicable law does not permit us to exclude or limit
Where liability can legally be limited, it will be limited only to the extent permitted by law.
Your Responsibility for Breaches
To the extent permitted by law, you are responsible for reasonably foreseeable loss suffered by Avanara Melbourne as a direct result of:
- Your unlawful use of the website
- Your fraudulent conduct
- Your material breach of these Terms of Service
- Your infringement of another person’s rights
You will not be responsible for loss caused by Avanara Melbourne or for loss that is not reasonably connected to your conduct.
Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Please review the Privacy Policy for information about how we collect, use, store and share personal information.
Suspension or Termination
We may suspend or terminate your access to the website where we reasonably believe that you have:
- Seriously or repeatedly breached these terms
- Used the website unlawfully or fraudulently
- Threatened the website’s security or operation
- Misused a customer account, payment method or promotion
Where appropriate, we may provide notice or an opportunity to address the issue.
Termination does not affect rights or obligations that arose before termination, including payment, intellectual property and liability obligations.
Changes to These Terms
We may update these Terms of Service to reflect changes to our website, business practices, services or applicable legal requirements.
Updated terms will be published on this page with a revised “Last updated” date.
Changes will apply from the date they are published and will not retrospectively remove rights that have already arisen under an accepted order.
Your continued use of the website after an update means that the updated terms apply to future use of the website.
Governing Law
These Terms of Service are governed by the laws applicable in Australia and the state or territory with jurisdiction over Avanara Melbourne.
Nothing in this section prevents you from exercising a legal right available under the law that applies to you.
Severability
If any part of these Terms of Service is found to be unlawful, invalid or unenforceable, that part will be interpreted or removed only to the minimum extent necessary.
The remaining provisions will continue to apply.
No Waiver
If we do not immediately enforce a provision of these Terms of Service, this does not mean we have waived our right to enforce it later.
Entire Agreement
These Terms of Service, together with the policies and information expressly incorporated into them, form the agreement between you and Avanara Melbourne regarding your use of the website and purchases made through it.
Contact Us
For questions regarding these Terms of Service, please contact:
Avanara Melbourne
Website: avanaramelbourne.com
Email: info@avanaramelbourne.com